Intelligence Across the Customer Experience.
CustomerView© brings multiple sources of customer feedback together to provide organizations with a clearer understanding of their customers and their business.
GUEST INTELLIGENCE
Understand satisfaction, loyalty and the factors influencing the overall customer experience.
• Customer Experience Measurement
• Satisfaction Analysis
• Journey Insights
• Location and Department Performance
• Trend Identification
• Customer Comment Analysis
• Branded, Mobile-First Surveys (English & Spanish)
SALES INTELLIGENCE
Understand the customer experience surrounding the sales journey and identify patterns and opportunities.
• Sales Experience Feedback
• Sales Process Analysis
• Customer Sentiment
• Performance Trends
• Team and Location Comparisons
• Opportunity Identification
VoC INTELLIGENCE (CONTACT CENTER)
Transform Voice of the Customer feedback into actionable intelligence.
• Contact Center Intelligence
• Comment Analysis
• Sentiment Analysis
• Recurring Issue Detection
• Trend Analysis
• Operational Insights
REPUTATION INTELLIGENCE
Understand what customers are saying about your organization across online channels.